Policy and Refunds

RETURN AND REFUND POLICY – FASTART

Last updated: [12/12/25]

Fastart wants to ensure a safe and transparent shopping experience.
For this reason, we offer a simple return policy and prompt assistance in case of product issues.

1. RIGHT OF RETURN (WITHIN 30 DAYS)

You can request a product return within 30 days from the delivery date, without needing to provide reasons.

To be eligible for a return, the item must be:

  • undamaged and unused

  • in like-new condition

  • complete with original packaging, if any

Fastart reserves the right to refuse returns that show clear signs of use, damage, or tampering.

2. HOW TO REQUEST A RETURN

To initiate a return request, please contact us via email, indicating:

  • order number

  • first and last name

  • reason for the request (optional)

  • product photos (if necessary)

📩 Support email: [info@fastart.it]

Once the request is approved, we will send you the return instructions.

3. REFUND

After receiving and verifying the return, we will process the refund within 7 business days.

The refund will be issued using the same payment method as the original purchase, unless otherwise agreed.

4. DAMAGED, DEFECTIVE, OR WRONG PRODUCT (FREE REPLACEMENT)

If the cover arrives:

  • damaged

  • defective

  • spoiled

  • or different from the one ordered

Fastart will send a new cover free of charge, with no additional costs for the buyer.

In these cases, we ask you to contact us within 48 hours of delivery, attaching:

  • clear photos of the defect/damage

  • photos of the packaging (if external damage is present)

  • order number

✅ Replacement is free and covered by Fastart.

5. SHIPPING COSTS

  • In case of return due to change of mind: return shipping costs may be borne by the customer, unless promotions or different conditions communicated at the time of purchase.

  • In case of a defective/damaged or wrong product: replacement is completely free.

6. EXCLUSIONS

Returns or refunds are not accepted for:

  • damage caused by improper use

  • normal wear and tear

  • bumps, drops, or scratches caused after delivery

  • modifications or tampering with the product